At Ebooks Mart (ebooksmart.shop), we specialize in digital PDF ebooks, which means our delivery process is instantaneous and eco-friendly, with no physical shipping involved. Below, we outline our policies for “shipping” (digital delivery) and returns/refunds, in compliance with international e-commerce regulations such as the FTC guidelines in the US, the EU Distance Selling Regulations, and consumer protection laws in other regions as of 2025.
Shipping (Digital Delivery)
- Delivery Method: All purchases are delivered digitally via download links provided immediately after payment confirmation. You will receive an email with access instructions, and downloads are available in your account dashboard.
- Timeframe: Delivery is instant, typically within minutes, assuming no technical issues. If you encounter delays, please check your spam folder or contact us.
- Compatibility: Ebooks are in PDF format, compatible with most devices (e.g., computers, tablets, e-readers). Ensure your device supports PDF viewing software like Adobe Acrobat.
- Failed Delivery: If a download fails due to technical reasons on our end, we will resend the link at no additional cost. No shipping fees apply, as there are no physical goods.
Returns and Refunds
Due to the intangible and easily replicable nature of digital products, we generally do not offer returns or refunds once a download has been initiated or completed. This policy aligns with industry standards for digital goods, where “cooling-off” periods may not apply under laws like the EU Consumer Rights Directive (which exempts digital content once delivery begins with user consent) and similar US FTC rules.
- Eligible Refunds: Refunds may be issued in exceptional cases, such as:
- Duplicate purchases due to technical errors.
- The ebook file is corrupted or inaccessible (we will first attempt to provide a replacement).
- Unauthorized transactions (subject to verification).
- Ineligible Refunds: No refunds for “change of mind,” dissatisfaction with content, or after successful download, as the product cannot be “returned” in its original state.
- Process: To request a refund, contact us within 7 days of purchase via the contact form or email ebooksmart.shop@gmail.com, providing your order details and reason. Refunds, if approved, will be processed to your original payment method within 14 days.
- Free Downloads: No refunds apply to free items, but if issues arise, we encourage feedback for improvements.
We recommend reviewing ebook descriptions, previews (where available), and system requirements before purchase. This policy helps protect creators’ rights while ensuring fair practices.
Last updated: September 06, 2025.