All products sold on Ebooksmart Shop are digital downloads.
No physical items are shipped.

Upon successful payment confirmation, customers receive immediate access to their purchased ebook through a download link, account access, or email delivery.

Due to the instant and irreversible nature of digital downloads, all sales are final and refunds are generally not provided.
However, if a verified technical issue prevents you from accessing your purchased file, you may contact our support team. Each request will be reviewed fairly and appropriate assistance will be provided where applicable.